Frequently Asked Questions (FAQs)
Welcome to CraftHives.com! Here are answers to some of the most common questions our customers have:
Orders & Shipping
1. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
2. How long will it take to receive my order?
Shipping times may vary depending on your location and the shipping method selected during checkout. Generally, you can expect to receive your order within 7-10 working days.
3. Do you offer international shipping?
Yes, we offer international shipping to select destinations worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
1. What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Returned items must be in their original condition, unworn, and with tags attached.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team, and we will guide you through the process. Once your return is received and inspected, we will issue a refund or process an exchange promptly.
3. Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
Products & Quality
1. Are your products handmade?
Yes, many of our products are handmade by talented artisans from around the globe. We take pride in offering high-quality, handcrafted items that showcase the beauty of artisanal craftsmanship.
2. How can I ensure the quality of the products I purchase?
We carefully curate our collection to ensure that every item meets our high standards of quality and craftsmanship. If you have any concerns about the quality of your purchase, please don’t hesitate to contact us, and we will do our best to resolve the issue.
3. Do you offer customization options for your products?
Some of our products may offer customization options. Please check the product description or contact our customer service team for more information.
If you have any other questions or concerns that are not addressed here, please feel free to reach out to us. Our friendly customer service team is here to assist you and ensure that your shopping experience at CraftHives.com is nothing short of exceptional. Thank you for choosing CraftHives.com for your resin art and handicrafts needs!
